*All "Add-On" inquiries are exclusively handled via email by Dana Seng "Add-On" team.

"Add-On" service is applied to existing Dana Seng clients only.?

Dana Seng "Add-On" service consists of Dana Seng "Add-On" team assisting each "Add-On" client through the entire "Add-On" process from beginning to end.?

*IMPORTANT NOTE*: New initial (s) will be added to the next location (s) on your existing?necklace as shown in the example images. All locations/placements are fixed. They cannot be changed/switched.?

Package MUST be shipped to Dana Seng brand using UPS or FedEx only. Otherwise, your package WILL NOT be received.?

Chain conditions - if your necklace chain is 4 years old or more, you are required to purchase a new necklace chain by?

To add a precious new initial/number/heart, below are the steps:

1). Order the meaningful initial that you would like to add.

2). Send your necklace back to Dana Seng Jewelry brand.?

3). Please allow 7-10 business days for production.?

4). Once finished, your meaningful necklace will be shipped back to you.?

NOTE: *Client?is?responsible?for all shipping fees. (If you are a domestic client)

*Client?is?responsible?for all shipping fees and?customs?taxes/duties.* (If you are an international client)

If the necklace sent in tangled, there will be a $45 fee.?

*IMPORTANT NOTE*: Each client is liable to insure your personal property (your necklace). Dana Seng brand will not be responsible for any loss or damages of any kind.?

Shipping Address:

Dana Seng Jewelry

607 South Hill Street, #902, Los Angeles, CA 90014.

*Dana Seng "Add-On" Team accepts packages from:?

Monday-Thursday (8am - 2pm)*

*If package shipped without correctly?following this instruction, Dana Seng brand WILL NOT be responsible when it gets returned back to the sender (you).*

Note: Dana Seng "Add-On"?service is not applicable to giveaway prizes.?

This meaningful custom made design is final sale.?